Privacy Policy

When you book a tour with Food and Spice Odyssey Tours, you consent to the collection of your personal information to ensure a smooth and enjoyable experience.

Information We Collect:

We may collect the following types of personal information from you:

  • Contact Information: Your name, email address, phone number.
     
  • Booking Details: Information related to the tours you book, including dates, times, and any specific requests.
  • Payment Information: Details necessary to process your payments securely (handled by our PCI DSS compliant payment processor).
  • Dietary Restrictions or Preferences: If you provide them to enhance your tour experience.
  • Website Usage Data: We may collect anonymised information about how you interact with our website to improve its functionality.

How We Use Your Information:

We use your personal information for the following purposes:

  • To process your bookings and manage your tour arrangements.
  • To communicate with you about your booking, including confirmations, updates, and important information.
  • To personalise your tour experience, such as accommodating dietary needs.
  • To respond to your inquiries and provide customer support.
  • With your consent, we may send you information about new tours or promotions.
  • To improve our services and website functionality.

Sharing Your Information:

We are committed to protecting your personal information. We share your information with trusted third-party service providers only when necessary to deliver our services to you. These providers include:

  • Payment Processors: To securely process your payments. These providers meet stringent security standards such as PCI DSS compliance.
  • Website Hosting Providers: To ensure the reliable operation of our website.

We do not sell or rent your personal information to any third parties for marketing purposes.

Data Security:

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. Your payment information is handled securely by our PCI DSS compliant payment processor.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.   

Your Rights:

You have the right to:

  • Access the personal information we hold about you.
  • Request the correction of any inaccurate or incomplete information.
  • Request the deletion of your personal information (subject to legal obligations).
  • Object to the processing of your personal information for certain purposes.

To exercise these rights or if you have any questions about our privacy practices, please contact us.

Our Platform:

Our website is hosted by secure and reliable hosting providers. Booking and payment processing are handled by FareHarbor, a platform that meets PCI DSS compliance requirements to ensure the security of your payment information.

Media Policy:

Food and Spice Odyssey Tours may take photographs or videos during tours for lawful purposes such as publicity, advertising, and on our website and social media.

If you do not wish to be photographed or filmed, please inform your tour guide at the beginning of the tour. We will make reasonable efforts to accommodate your request. Please understand that in group settings, it may not always be possible to completely exclude individuals from all media.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please get in touch with us.